1 | SCOPE
These General Terms and Conditions apply to offering and providing of the Services by KoruCabs operating as HotelConnect. Korucabs operates the HotelConnect Website which acts as an interface between the Customer and the KoruCabs, providing the Services.
The General Terms and Conditions can be changed by KoruCabs at any time without prior notice, although such changes will not apply to bookings that have already been accepted by KoruCabs (as HotelConnect). It is therefore essential that the Customer reads, saves and/or prints a copy of the General Terms and Conditions at the time the booking is placed, in order to be aware of the provisions in force.
2 | READY TIME AT PICKUP POINT
A Airport Drop-off: Where a Customer has booked a HotelConnect Transfer with an Airport Drop-off Point, the Customer must be ready to depart the Pickup Point no later than 5 minutes after the scheduled pickup time.
B Location to Location: Where a Customer has booked a HotelConnect Transfer at a nominated Hotel Partner, the Customer must be ready to depart the Pickup Point no later than 5 minutes after the scheduled pickup time.
C Airport Pickup: HotelConnect personnel (staff or contracted personnel) will park outside the airline terminals at the nominated Pickup Points. If you are unable to locate your Vehicle please call us on 0800 567 822 for assistance or refer to the map available for viewing at www.hotelconnect.co.nz and on your email confirmation ticket.
D Shared Ride Shuttle Service: The Vehicle for shared ride shuttle services may arrive up to 15 minutes prior or 15 minutes after the scheduled pickup time. For Airport Pickup it is the Customers responsibility to meet the vehicle at the designated meeting point shown on the map provided in the confirmation e-mail.
E Transfers take approximately 90 minutes from Auckland Airport to the last stop en route (Copthorne Anzac Ave) for pickups and from Copthorne Anzac Ave through to Auckland Airport for drop-offs. Times may vary due to traffic conditions. Please allow an extra 10-15 minutes if travelling in rush hour traffic.
3 | NO SHOW, CANCELLATION, CHANGES AND REFUND POLICY
A Airport or Location Drop-off: Your failure to be at the Pickup Point or to be ready to depart 10 minutes before the scheduled pickup time may result in our cancellation of the HotelConnect Transfer. You will not be entitled to a refund of any amount of the Fare, nor will we have any liability for any costs, damages, expenses or losses arising from our cancellation of the HotelConnect Transfer in these circumstances.
B Airport or Location Pickup: Where the Pickup Point is at an Airport and you have booked the HotelConnect Shuttle Transfer to coincide with your arrival time and the flight has been changed, you may change your HotelConnect Shuttle Transfer to another time, provided there are seats available and that the change of booking is made via 0800 567 822 within 2 hours of the scheduled HotelConnect Shuttle departure time.
C Cancellation/Changes: You may cancel or change your HotelConnect Transfer by calling 0800 567 822 and giving us at least 2 hours prior to scheduled pickup time.
You will not be entitled to a refund of any amount if you cancel the HotelConnect Transfer on less notice than specified above. It is the customer’s responsibility to contact HotelConnect via your Partner Hotel Reception/Concierge or our Help Desk on 0800 567 822 to modify or cancel any bookings.
4 | LUGGAGE/UNACCEPTABLE ITEMS/ DANGEROUS GOODS PROHIBITED
A The following luggage allowances and restrictions apply:
i) Taxi, Taxi Van (no trailer), Executive and/or Luxury Vehicles Luggage Allowance: Per passenger: One piece of luggage not weighing more than 23 kg and of a maximum combined dimension (length and width and height) of 158cm.
ii) Shared Ride Transfer Luggage Allowance: Per passenger: 1 pieces of luggage not weighing more than 23 kg each and of a maximum combined dimension (length and width and height) of 158cm.
B The following items should not be included in your luggage that is placed in the Vehicle boot or trailer and KoruCabs (HotelConnect) accept no liability for their damage or loss:
i) Cash, negotiable bonds, deeds or other valuable documents
ii) Jewellery, antiques or similar valuable items
iii) Any item of a fragile or brittle nature e.g. glassware
iv) Electrical or electronic components e.g. computers
v) Any item that has insufficient packaging to withstand the normal circumstances and effects of carriage by road transport.
C For safety reasons, articles such as the following must not be carried in your luggage:
i) Loaded firearms.
ii) Corrosive materials (such as alkalis, acids, wet cell batteries, mercury).
iii) Explosives (fireworks and articles that are easily ignited).
iv) Flammable liquids and solids (such as matches, lighters and heater fuels, flammable aerosols).
D The carriage of luggage is subject to the Carriage of Goods Act 1979.
5 | ADDITIONAL LUGGAGE / SPECIAL INSTRUCTIONS / CHILD CAR SEATS
A When a Special Instruction request is entered in a booking it is not automatically accepted. The supplier will, using best endeavours, attempt to contact you to discuss or confirm your requirement (but accepts no liability if your request cannot be met). However, it is your responsibility to ensure that your booking request is acceptable and confirmed prior to pickup.
B The number of suitcases that can be transported varies. If you have additional luggage such as boxes, oversized luggage, skis, surfboards, bicycles or any item that exceeds the stated capacity of the selected vehicle – you must declare this requirement in the Special Requirements panel in the Flight Details section. The carriage of these additional or oversized items is at the discretion of the Supplier and may be subject to additional costs. You may be required to select a different vehicle type in order to meet your request.
C KoruCabs HotelConnect Shuttles cannot provide child restraints. KoruCabs is not legally responsible for ensuring seat belts are used (if fitted). It is up to the person in charge of the child to make sure they are used. It is recommended that you provide your own car seats (particularly if you are travelling with infants under the age of 3).
By New Zealand law a child does not have to be in an approved child restraint if they are travelling in a passenger service vehicle (e.g. taxi, shuttle, bus) when no appropriate child restraint is available. However, where a safety belt is available in any of these vehicles, the child must be restrained, and where an approved child restraint is available, it must be used (where appropriate for the child's age and weight).
6 | UNACCOMPANIED MINORS
Children under 12 years of age must be accompanied by at least one adult. HotelConnect will not accept bookings for unaccompanied children less than 12 years of age.
7 | ANIMALS
Guide dogs and other assistance dogs are welcome in all of our vehicles. The presence of a guide dog or other assistance dog must be noted at the time you make your booking in the section “Special Instructions”. No other animals will be carried in the Vehicles.
8 | PASSENGER MOBILITY
Passengers who require additional assistance to lift them into or out off the vehicle must arrange for these services at their Pickup Point and Drop off points. For reasons of driver health and safety, drivers are not permitted to participate in carrying passengers into or out of Vehicles.
9 | LIABILITY
A HotelConnect Transfers will be performed with reasonable care and skill. To the fullest extent permitted by law, we shall not be liable for:
i) any delay in transporting you and/or passengers accompanying you between your Locations; or
ii) any loss of profits, loss of revenue, loss of business, loss of reputation, economic loss, consequential loss, indirect loss or any loss incurred as a result of a failure to be in time for a flight arising from or in connection with any HotelConnect Transfer.
B Our liability under these terms and conditions is limited to the amount of the Fare paid by you and this limitation shall apply to liability howsoever arising whether in contract, tort or otherwise.
C Our liability for damages resulting by reason of the personal injury or death of a passenger may be excluded in accordance with the Accident Insurance Act 1998 and the Accident Insurance (Transitional Provisions) Act 2000.
D Our liability for the loss or damage to checked baggage, is limited to NZ$1,500 for each unit of baggage lost or damaged.
E If a customer acquires, or holds themselves out as acquiring, HotelConnect Transfers for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. No other warranties either express or implied by law are made with respect to these services.
F These Terms and Conditions including any exclusion or limitation of liability shall apply to and be for the benefit of the Supplier, agents, employees and representatives to the same extent as they apply to HotelConnect.
10 | CUSTOMER INDEMNITY
The Customer indemnifies KoruCabs and HotelConnect against all and any liabilities, claims, damages, losses, costs and expenses arising out of or in any way connected with the provision of the HotelConnect Transfers except to the extent that such liabilities, claims, damages, losses, costs and expenses are directly and solely caused by the wilful misconduct of a HotelConnect Driver.
11 | CONDITIONS OF CARRIAGE
A KoruCabs and HotelConnect may refuse carriage if you are unable to provide valid travel documents or if you have acquired any services in violation of HotelConnect's Website Usage Policy, Conditions of Carriage or Terms and Conditions, or if you are under the influence of drugs or alcohol, or it is necessary for the safety or comfort of other passengers or for the protection of property.
B You must provide to the Driver at the time of travel, a valid booking confirmation (‘ET’) as issued by HotelConnect Transfers at the time of placing your booking. The driver will check the validity of the ET at the time of travel in order to verify pre-payment validity. If such validity is not established you will be required to purchase a valid ticket at your Hotel Reception or via www.hotelconnect.co.nz.
12 | CUSTOMER CONTACTABILITY
You must provide us with a telephone contact number so that our operations staff can get in contact with you if needed in relation to your HotelConnect transfer. For all bookings with a Pickup Point which is not an airport location, you (or a member of your party) must be contactable in the 2-hour period immediately prior to your designated pickup time on the same telephone number that you have listed with your booking. If are not contactable on your designated phone number, HotelConnect Transfers will not be liable for any costs, damages or losses that you may incur as a result of not meeting your scheduled travel time.
13 | PERSONAL INFORMATION
This notice provides highlights of KoruCabs Privacy and Security Policy, which applies to all personal information that we and our related corporations collect and use about our customers.
Uses of Information
A The purposes for which your personal information will be used by us will depend on the circumstances in which that information is collected. We may use the personal information we collect:
- to assist in providing your HotelConnect Transfer;
- to process any communications you request;
- to conduct surveys and internal research;
- to provide reminder SMS alerts and other electronic information services;
- to comply with laws and regulations in applicable jurisdictions;
- to identify and present offers from us or from third parties that may be of interest to you;
- any other use that you authorise.
B If we disclose your personal information to third parties (such as data processing organisations) for any of the purposes described here, we will take reasonable steps, where we are in a position to do so, to require the third parties to strictly comply with our instructions and not use the information for any other purpose.
C If you provide information to us about another person (such as a spouse, relative or travelling companion) then you are responsible for making that individual aware that you have disclosed their personal information to us and that we can use their information.
D We may use common internet technologies such as cookies or local shared objects on our websites and our emails. A cookie or a local shared object is information that a website puts on your hard disk so that it can remember something about you at a later time.
E If you choose not to provide us with your personal information then we may not be able to:
- offer our services to you;
- complete a transaction; or
- meet any special needs or requests you may have.
- Further, if you choose not to provide us with your personal information you may not be eligible for membership of our services and/or to enter into our promotions.
F If you have any questions about the privacy and security of your personal information, would like to access, correct, update or remove your personal information or if you have a complaint about a breach of your privacy, please contact us. Our contact details are available here: www.hotelconnect.co.nz/contactus
14 | FORCE MAJEURE
We shall have no liability to you if we are prevented from, or delayed in performing any HotelConnect Transfer as a result of any act, event, omission or accident beyond our reasonable control, including (without limitation) industrial disputes (whether involving the workforce of HotelConnect/KoruCabs or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, ire, flood, storm or default of suppliers and their Suppliers.
15 | VARIATIONS TO TERMS AND CONDITIONS
KoruCabs and HotelConnect reserve the right to amend these Terms and Conditions at any time, in its sole discretion. Any amendments to these Terms and Conditions will be effective immediately upon posting on the Website. It is your responsibility to check for amendments before using the HotelConnect Transfers.
16 | GOVERNING LAW AND INVALIDITY
These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand. The Customer agrees to submit to the exclusive jurisdiction of the New Zealand Courts. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining provisions.